| Note: In rare cases this email is triggered because a delivery scan is entered into our delivery partner system before the item is delivered. If you cannot locate the item using these tips, please allow 24 hours for updates or final delivery. |
If you received and email from us with the subject "A shipment from order has been delivered" and you can not find your package, you may need to do the following.
| Delivery Location | Where to look |
|
A business |
Mailroom, front desk or security, courier service or 3rd party |
|
An apartment building |
In your individual box or in the parcel locker (we leave a key in your box). Check with the security desk, building superintendent or concierge. |
|
Community mailbox |
In your box or we'll leave a key in your box for the parcel compartment. |
|
Large company or institution (e.g. university) |
The mailroom. This is our final point of delivery. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up). |
|
Safe drop |
A safe location on household premises. Check around the property to locate the item. Check with other members of the household, as they may have taken the item into the house. |
Please confirm the address on your order confirmation email is correct.
If it has been 24 hours and you can not find your package using the tips above please reach out to us through this form.
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